How to Update VX Software
This article explains how to update the software of any VX:
- VX Enterprise
- VX Prime+
- VX (legacy)
- VX Prime (legacy)
This process is very simple. The screenshots below reflect a VX Enterprise, but the process is nearly identical for other VX versions.
- Download the latest firmware from the Telos Alliance website, or from a link provided by Telos Alliance Support. If you are not certain what version to use, please contact us.
- Navigate to the VX web UI and click the Backup/Restore link. Log in if prompted.
- Click Backup Settings to download a backup configuration file. This contains all settings and data on your VX.
- If you have a VX Enterprise, also navigate to the Licenses page and click Backup to download a copy of your license(s). If you do not have a VX Enterprise, skip this step.
- Navigate to the Firmware page.
Click Browse, select your VX software file update file, then click Upload.
- When the upload finishes, you will see the green text "Successfully uploaded new firmware to slot #X."
Click the Activate button in the slot row listed in the green message.
- The message "Restart is required to load newly activated firmware" will appear, along with a Reboot Now button. Click it. A pop-up will appear to confirm your request to reboot the VX.This will drop all calls and close all connections on the VX. The system takes about 1 minute to reboot, and peripherals (such as VSets) will take up to 1 minute to reconnect once the VX has fully booted.
- Wait 2 minutes for the VX to reboot and peripherals to connect, then navigate to the Status page to observe the software version that is now active.
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