Obtaining Logs From Your TVC-15

Updated 3 months ago by Johnny Goldsmith

Scope

This applies to all versions of the TVC-15.

Description

When an issue occurs with a TVC-15 Watermark Analyzer and Monitor, the logs can be very telling as to what the cause might be.

Download the logs

Getting the logs from your TVC-15 unit is quite easy.

On the web UI, simply go to the Utilities tab. Under Logs, click on Last 5 days, Last 30 days, or All, whichever is desired or requested.

The file you click on will download to your computer.

If Customer Support has asked you for the "30-day" or "All" logs, you might need to use a file transfer application, like WeTransfer or Dropbox. Please email the logs to support@telosalliance.com.

Let us know how we can help

If you have further questions on this topic or have ideas about how we can improve this document, please contact us.


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