Firewall Considerations for Telos Connect

Updated 1 year ago by Bryan Jones


This article covers firewall considerations that can affect Telos Connect. This does not cover any firewall in particular but describes the requirements.


Telos Connect (also called Support Link), if enabled, allows secure, encrypted access to logs and config files on a number of Telos products.

Telos Connect is OFF by default on all products. You must enable it for Telos support to be able to assist you with troubleshooting or configuration.


As of this writing, Telos Connect uses one of three geographically located servers for redundancy and load balancing as required. Of particular note are the location of the servers.

The servers used are;

  • - US Virginia data center
  • - Amsterdam data center
  • - Singapore data center
The currently active data center is the Amsterdam Datacenter. This could change but there are no plans at the moment. This would be important if your Firewall is doing any geo-blocking.

Telos Connect also needs access to

Ports used

The outbound connection uses HTTPS on port 443.

Telos Connect will attempt to send a UDP message on port 31000. It also uses HTTPS / TCP connections on port 443.

If both of those are blocked, Telos Connect will not work.


All connections are established outbound. Telos will never attempt to connect to your device.

All connections will be from one of those servers. No additional IP addresses or hostnames need to be accounted for.

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