Axia driver appears to install and work fine but will not record.

Updated 10 months ago by Bryan Jones


This article applies to all variants of the Axia IP Audio Driver. As of this writing, this is a known issue on Windows Server 2019 and Windows 10 operating systems. For additional information on preparing your OS for install please refer to our release notes and install document.


The Axia IP Audio Driver appears to install and work fine, however, you are not able to record anything. This happens when Windows Security is applied to sound card inputs.


The resolution is to change your microphone security settings to allow the system to have access to these devices. To do this;

  1. Go to the Windows Search bar and search for Microphone Security.
  2. Select Microphone Security Settings.
  1. Note that your settings will show "Microphone access for this device is set to off". Click on Change.
  1. Change the setting so that Microphone access for this device is set to on.
  1. Confirm that you settings now show that Microphone access for this device is on, as highlighted here in green.

You should now be able to record in to your devices as normal.

How did we do?

TelosHelp (opens in a new tab)

Powered by HelpDocs (opens in a new tab)