Obtaining logs from your PDM

Updated 2 months ago by Bryan Jones

Scope

This document applies to all versions of the 25-Seven Program Delay Manager (PDM)

Description

The customer asks, "where are the logs are located on the PDM, and how do I download them?"

Downloading the logs

To download the logs from your PDM, you will need to know the IP Address of your unit and the password.

The password can be seen and changed from the front panel of the PDM by navigating to the System and the Password menu.

The user name is always: pdmweb
The default password is: pdmwebBxxx, where xxx is the module ID of your unit. For example, if the Module ID were B649 then the default password (from the factory) would be "pdmwebB649"

A hidden web page downloads the logs. To that end, your PDM must connect to a network where you can access it by a Web browser. We are assuming that your unit is already connected to a network, so we will not cover those steps here.

To access these logs;
  1. Using a web browser, navigate to this link - http://192.168.2.94/downloadsystemlog.html

You will need to replace the IP address in the link with whatever the IP address of your PDM is. In this example, the IP Address of the PDM is 192.168.2.94.

  1. Enter your user name and password.
  2. You will be prompted to download and save a file that ends in .bin. Save this file somewhere on your computer.
The name of the file will be PDMNAME-DATE_Log.bin
  1. Proceed as instructed with the downloaded file.

The .bin file is simply a zipped file. You can rename it to .zip and unzip it with many popular archive tools. If you are attempting to email this file, your email system or the receiver email system may not like the .bin extension. We suggest that you rename the extension to something other than .bin before sending it. Rename it to anything that is not "executable," like .bi_ or .b_n.

Let us know how we can help

If you have further questions on this topic or have ideas about how we can improve this document, please contact us.


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