Why is a call answered when I take a call that is already on hold?

Updated by Johnny Goldsmith


This document explains Ringing Line Preference in a VSet6 or VSet12.

The Issue

A ringing line is picked up when a producer or board operator tries to make a call on an unoccupied phone line or answer a call that is already on hold.

The Reason and Fix

Ringing Line Preference is enabled and needs to be disabled following these steps on the VSet:

  • Select the Menu button
  • Select the User Preference button
  • Select the 3 button to toggle Ringing Line Preference mode to "Disabled"

Ringing Line Preference explained

From the VSet manual:

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