Why is a call answered when I take a call that is already on hold?
Updated
by
Johnny Goldsmith
Scope
This document explains Ringing Line Preference in a VSet6 or VSet12.
The Issue
A ringing line is picked up when a producer or board operator tries to make a call on an unoccupied phone line or answer a call that is already on hold.
The Reason and Fix
Ringing Line Preference is enabled and needs to be disabled following these steps on the VSet:
- Select the Menu button
- Select the User Preference button
- Select the 3 button to toggle Ringing Line Preference mode to "Disabled"
Ringing Line Preference explained
From the VSet manual:
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