VX

28 articles

Inbound Calls Connect But Drop After Six Seconds

Scope. This article explains why inbound calls to your FreePBX (Asterisk) or VX system may be dropping after six seconds. Any information provided here regarding "Asterisk" or "FreePBX" servers refer…

Updated 5 days ago by Shaun Dolan

Setting up a VX Show

Scope. This instruction guides the user through setting up a new VX Show. To Create a new Show in the VX: Go to the Configuration - Shows menu and click Add New. Enter the desired number of line posi…

Updated 2 weeks ago by John (JP) Powell

Telos VSet port forwarding

Scope. This document covers the TCP and UDP ports used between a Telos VSet and a Telos VX, Hx6, or IQ6. It can also be applied to screening programs that use RTP audio such as VX Producer. Descripti…

Updated 3 weeks ago by John (JP) Powell

No VX Audio at the Console

This article is meant to help troubleshoot issues with getting VX audio to and from the Console. Checking the Studio used by the VSet.

Updated 3 weeks ago by John (JP) Powell

How to Forward Calls from your FreePBX (Asterisk) Server

This article addresses the procedure for forwarding incoming calls from your FreePBX (Asterisk) server to another phone number on the Public Switched Telephone Network.

Updated 1 month ago by Shaun Dolan

How to Enable Asterisk Debug Logging

This article addresses the procedure for enabling highly verbose Asterisk service debug logging on your FreePBX (Asterisk) server.

Updated 1 month ago by Shaun Dolan

Logging in to Asterisk

This article discusses logging into the terminal of and GUI a Telos-configured FreePBX (Asterisk) server, often provided as part of a Telos VX system.

Updated 1 month ago by John (JP) Powell

How to Enable VNC on your FreePBX (Asterisk) Server

Scope. This article addresses the procedure for enabling VNC remote access on your FreePBX (Asterisk) server. Any information provided here regarding "Asterisk" or "FreePBX" servers refers only to Te…

Updated 1 month ago by Shaun Dolan

Removing or changing the Vlan tag in Telos VX

VX software version 1.1.1 or above is required to change VLAN tag. If you do not already have it installed, download, install, and open WinSCP. Enter the correct parameters for the new session. File…

Updated 2 months ago by Bryan Jones

Can't access FreePBX (Asterisk) web UI after configuration restore

This article explains what to do after a FreePBX configuration restore results in an inaccessible FreePBX web UI.

Updated 2 months ago by Shaun Dolan

Blocking Incoming Calls by Phone Number Using Asterisk

Scope. One of the common questions asked is, "Can my VX block a call from a known phone number?" With a VX alone, the answer is no. This would need to be done by the provider. But if you have an Aste…

Updated 2 months ago by John (JP) Powell

Setting up a VX Talkshow System (General)

This is a high-level overview of the general steps involved in setting up a VX Talkshow system and associated equipment.

Updated 2 months ago by Shaun Dolan

How to Backup and Restore FreePBX (Asterisk) Configuration

This article addresses the procedure for backing up and restoring configurations for FreePBX (Asterisk) systems.

Updated 2 months ago by Shaun Dolan

Announcement Technologies FreePBX (Asterisk) Server NIC Layout

This article addresses the numbering of each network interface on an Announcement Technologies FreePBX (Asterisk) server, often provided as part of a Telos VX system.

Updated 2 months ago by Shaun Dolan

How is a VX system laid out?

This article shows a few general layouts for Telos VX systems.

Updated 2 months ago by Shaun Dolan

Basic FreePBX (Asterisk) Operations

This article addresses shutdown, restart, boot up, using TeamViewer, and accessing the desktop environment of your FreePBX (Asterisk) server.

Updated 2 months ago by Shaun Dolan

Prevent VX Producer from playing ringing tone

This article explains how to turn off the ringing tone in VX Producer when an outbound call is made.

Updated 2 months ago by Shaun Dolan

How to Update VX Software

How to update VX software.

Updated 2 months ago by Shaun Dolan

Kari's Law and Ray Baum's Act Compliance

Scope. This article addresses compliance with Kari's Law and Section 506 of Ray Baum's Act from the perspective of an Asterisk PBX and/or Telos talk show system such as the VX. This advice is provide…

Updated 3 months ago by Shaun Dolan

Headsets that are compatible with the Telos VSet

General. Most passive headsets using the standard RJ9/RJ10/RJ22 connector with standard headset pinout will work. The pinout can be seen below (shown from the point of view of the jack the connector…

Updated 3 months ago by Shaun Dolan

In Telos VX I can't make changes to Studios or Shows - they are greyed out.

Resources in Telos VX that are in use can't be edited. This document shows you how to address this.

Updated 3 months ago by Bryan Jones

Setting up a VX Studio (without an Axia Console)

This article applies to all Telos VX Series systems. It describes how to configure a VX Studio for use with an xNode.

Updated 3 months ago by John (JP) Powell

Setting up a VX Studio (with an Axia Console)

This article applies to all Telos VX Series systems. It describes how to configure a Studio for use with an Axia console.

Updated 3 months ago by John (JP) Powell

Using CPSIP and SIP Debug Logging in Legacy VX Systems

Scope. This article explains how to set up and execute CPSIP and SIP logging at the debug level on Legacy VX and Legacy VX Prime systems. This article only applies to VX and VX Prime on the older fan…

Updated 3 months ago by John (JP) Powell

Creating Auto Answer Call-in "Listen" Lines in VX

Scope. This document covers the set up of automatically answered call-in "Listen" lines on the Telos VX. This is not available to the Telos Hx6 or iQ6 Talk Show systems. Description. Sometimes we'll…

Updated 4 months ago by John (JP) Powell

Screening Calls for Multiple Studios Using a Single VSet

Scope. This document covers the setup of to use a single VSet to screen calls for multiple Studios on a Telos VX. This functionality is not available to the Hx6 or iQ6 Talk Show systems. Description.…

Updated 4 months ago by John (JP) Powell

Resetting VX Enterprise or Prime+ password

Scope. This applies to VX Enterprise and VX Prime+. This procedure can be used when the web UI password has been lost and a full factory reset from the front panel is not ideal, as all settings and l…

Updated 6 months ago by Shaun Dolan

Addressing audio latency or delay in phone calls

SCOPE. This document applies to all variants of the Telos VX phone systems. DESCRIPTION. Some customers complain of long latency during phone calls. This latency often results in your talent talking…

Updated 6 months ago by Bryan Jones

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