VX

39 articles

Sound Effects and Call Disposition Tones

The VX system uses a set of built-in sound effects to alert callers and operators of the disposition of their calls. Here, we'll discuss what they are for and how to change / disable them.

Updated 3 days ago by John (JP) Powell

Kari's Law and Ray Baum's Act Compliance

Scope. This article addresses compliance with Kari's Law and Section 506 of Ray Baum's Act from the perspective of an Asterisk PBX and/or Telos talk show system such as the VX. This advice is provide…

Updated 1 week ago by Shaun Dolan

VX Prime+ v1.1.0.2 Update Instructions and Release Notes

VX Prime+ v1.1.0.2 Update Instructions and Release Notes.

Updated 1 week ago by Bryan Shay

VX Enterprise v1.1.0.2 Update Instructions and Release Notes

VX Enterprise v1.1.0.2 Update Instructions and Release Notes. Instructions: Download the update file and save it to a memorable location.. Download the update file here.. Navigate to the VX Enterpris…

Updated 1 week ago by Bryan Shay

Headsets that are compatible with the Telos VSet

General. Most passive headsets using the standard RJ9/RJ10/RJ22 connector with standard headset pinout will work. You can see the pinout below (shown from the point of view of the jack the connector…

Updated 1 week ago by Shaun Dolan

Editing the qos.cfg file in VX Enterprise and VX Prime+

How to use qos.cfg to change the following parameters: IEEE 802.1p priority code point, IEEE 802.1Q VLAN tag, IP TTL value, IP DiffServ code point, Set IP DF bit (Standard & AES67 only), Receive buffer size in microseconds (2000-20000, AES67 only)

Updated 2 months ago by Shaun Dolan

VSet assigned to wrong Studio / No VX Audio at the Console

This article is meant to help troubleshoot issues with getting VX audio to and from the Console. Checking the Studio used by the VSet.

Updated 3 months ago by John (JP) Powell

Loading a VX Show into a Studio

How to load a VX Show into a VX Studio. Note that the VX will not register extensions until a show containing the extensions is loaded into a Studio.

Updated 3 months ago by John (JP) Powell

Installing version 1.1.0.2 software for VX Enterprise and Prime+

Software update instructions for the Telos VX Enterprise and Prime+ to version 1.1.0.2

Updated 4 months ago by Bryan Jones

Backing up and Restoring your VX Configuration

It's always a good idea to backup your stuff. Here's an easy way to save your VX's configuration to a PC so it can be recalled in the future.

Updated 4 months ago by John (JP) Powell

Creating Auto Answer Call-in "Listen" Lines in VX

Scope. This document covers the set up of automatically answered call-in "Listen" lines on the Telos VX. This is not available to the Telos Hx6 or iQ6 Talk Show systems. Description. Sometimes we'll…

Updated 4 months ago by John (JP) Powell

Line Ringing Indicators and VX

How to set up an external indicator for when a line is ringing in a VX studio.

Updated 4 months ago by John (JP) Powell

Inbound Calls Connect But Drop After Six Seconds

Scope. This article explains why inbound calls to your FreePBX (Asterisk) or VX system may be dropping after six seconds. Any information provided here regarding "Asterisk" or "FreePBX" servers refer…

Updated 5 months ago by Shaun Dolan

Setting up a VX Show

Scope. This instruction guides the user through setting up a new VX Show. To Create a new Show in the VX: Go to the Configuration - Shows menu and click Add New. Enter the desired number of line posi…

Updated 6 months ago by John (JP) Powell

Telos VSet port forwarding

Scope. This document covers the TCP and UDP ports used between a Telos VSet and a Telos VX, Hx6, or IQ6. It can also be applied to screening programs that use RTP audio such as VX Producer. Descripti…

Updated 6 months ago by John (JP) Powell

Removing or changing the Vlan tag in Telos VX

VX software version 1.1.1 or above is required to change VLAN tag. If you do not already have it installed, download, install, and open WinSCP. Enter the correct parameters for the new session. File…

Updated 7 months ago by Bryan Jones

Setting up a VX Talkshow System (General)

This is a high-level overview of the general steps involved in setting up a VX Talkshow system and associated equipment.

Updated 8 months ago by Shaun Dolan

How is a VX system laid out?

This article shows a few general layouts for Telos VX systems.

Updated 8 months ago by Shaun Dolan

Prevent VX Producer from playing ringing tone

This article explains how to turn off the ringing tone in VX Producer when an outbound call is made.

Updated 8 months ago by Shaun Dolan

How to Update VX Software

How to update VX software.

Updated 8 months ago by Shaun Dolan

In Telos VX I can't make changes to Studios or Shows - they are greyed out.

Resources in Telos VX that are in use can't be edited. This document shows you how to address this.

Updated 8 months ago by Bryan Jones

Setting up a VX Studio (without an Axia Console)

This article applies to all Telos VX Series systems. It describes how to configure a VX Studio for use with an xNode.

Updated 8 months ago by John (JP) Powell

Setting up a VX Studio (with an Axia Console)

This article applies to all Telos VX Series systems. It describes how to configure a Studio for use with an Axia console.

Updated 8 months ago by John (JP) Powell

Using CPSIP and SIP Debug Logging in Legacy VX Systems

Scope. This article explains how to set up and execute CPSIP and SIP logging at the debug level on Legacy VX and Legacy VX Prime systems. This article only applies to VX and VX Prime on the older fan…

Updated 9 months ago by John (JP) Powell

Screening Calls for Multiple Studios Using a Single VSet

Scope. This document covers the setup of to use a single VSet to screen calls for multiple Studios on a Telos VX. This functionality is not available to the Hx6 or iQ6 Talk Show systems. Description.…

Updated 9 months ago by John (JP) Powell

Resetting VX Enterprise or Prime+ password

Scope. This applies to VX Enterprise and VX Prime+. This procedure can be used when the web UI password has been lost and a full factory reset from the front panel is not ideal, as all settings and l…

Updated 11 months ago by Shaun Dolan

Addressing audio latency or delay in phone calls

SCOPE. This document applies to all variants of the Telos VX phone systems. DESCRIPTION. Some customers complain of long latency during phone calls. This latency often results in your talent talking…

Updated 1 year ago by Bryan Jones

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