SurCode: Compressor 3 Outputs Empty File

Updated 1 month ago by Eric Hufford

Scope

This article outlines a fix for a common problem when using SurCode Encoder for DTS-HD for Compressor on Mac OSX after the year 2020.

Note: The information being provided is for software that is no longer under active development.

Problem

SurCode Encoder for DTS-HD (SDHC) stops working in Compressor 3, and outputs a file with zero bytes when run.

Solution

This issue is related to the Apple API. SDHC will not process DTS streams; the loading bar idles. So far this has only happened in out-of-spec systems running OS X versions higher than 10.6.8. The client will need to roll back their system clock to 2020 to resolve the problem.


Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please contact us.


How did we do?


TelosHelp (opens in a new tab)

Powered by HelpDocs (opens in a new tab)