Updating Z/IP Stream (formerly ProStream) R1 to v. 3.0.3r

Updated by Bryan Jones

Please note that as of February 2021 there is an additional update that fixes some audio and security issues. The link to the file and the update information is located at the end of this document. You can substitute the file for the one referenced in STEP 2.

Scope

This document outlines the steps needed to update a Telos Z/IP Stream (formerly called ProStream) to version 3.0.3r

The ProStream and Z/IP Stream are one and the same unit.  The ProStream name was changed to Z/IP Stream. All references in this document to Z/IP Stream refer to either unit.

Requirements

The following are required to complete this upgrade.

  • Computer with a web browser connected to the same network as your Z/IP Stream
  • Z/IP Stream connected to at least one network accessible by a computer
  • Username and password for your Z/IP Stream
The username and password can be obtained and changed from the front panel.  If you need guidance finding the username and password, click here.

What’s new in this version

Version 3.0.3r contains:

  • Support for new Z/IP Stream hardware platform including AES/EBU and new CPU module
  • New Linux kernel, distribution, and build
  • New web server with support for latest browser technologies
  • Removal of Microsoft Silverlight requirement

Update Procedure

It is recommended that you disable any anti-virus, anti-malware, or firewall products while performing this update.  Part of the process is to monitor the status of the install and some security programs will close these connections that are needed for monitoring as being possibly invasive.  If you have issues with the update process, please try a different browser, a different computer, or temporarily disable programs such as McAfee or Symantec.
It is possible that two steps will be required for this update. Each step requires a reboot which will disable your stream during the reboot process.  Please note that while no loss of data is expected, it is suggested that you have documented any information regarding the server configuration needed. A screenshot of your existing configurations will be sufficient.

STEP 1

If your system is already running version 3.0.1r please proceed to Step 2. If you are NOT already running at least version 3.0.1r, you must perform this step
  1. Using your web browser, navigate to and log in to your Z/IP Stream.
  2. Select the System link from the main menu.
  3. Click the Update Software link, then click Choose File.
  4. Locate and choose the zipstreamr1-2017-11-30-v303upgrade.tgz file that you downloaded.
  5. Click the Apply update button.  You will be presented with a screen showing you the progress.  When you receive the message that the software update process is completed, click Return to System.
Note, your Z/IP Stream will reboot immediately when you click the button in STEP 6 which will stop all streaming.
  1. Click the Run this version button.

Once complete, proceed to Step 2.

STEP 2 

This is a repeat of the steps above with a different update file.
  1. Using your web browser, navigate and log in to your Z/IP Stream.
  2. Select the System link from the main menu.
  3. Click the Update Software button, then click Choose File.
  4. Locate and choose the 1601-00519-008_zipstreamr1-2017-11-30-v303r.tgz that you downloaded.
  5. Click the Apply update button.  You will be presented with a screen showing you the progress.  When you receive the message that the software update process is completed, click Return to System.
Note, your Z/IP Stream will reboot immediately when you click the button in STEP 6 which will stop all streaming.
  1. Click the Run this version button. (note your Z/IP Stream will reboot immediately on clicking this button).

Your unit is now updated to version 3.0.3r.  It may be necessary to close and reopen your browser, or even refresh your browser cache to see new menu options.  Most browsers can be refreshed by holding down the Ctrl key while pressing the refresh button on your browser. 

Additional Version 3 update

What's new in version 3.1.2

Click here to download the version 3.1.2 update file and save it to a location on your computer. To install, substitute this file in STEP 2.

  • IMPROVEMENT - Lowers RTMP socket read/write timeouts to 15 seconds
  • IMPROVEMENT - Lowers SHOUTcast and ICEcast socket read/write timeouts to 15 seconds
  • FIX - ICEcast metadata crash under certain conditions
  • FEATURE - Adds Support Link component for remote support assistance (disabled by default)
  • SECURITY - Fixes TCP SACK vulnerability
  • FIX - Fixes distorted audio input signal when using AES/EBU or XLR inputs under certain conditions

Let us know how we can help

If you have further questions on this topic or have ideas about how we can improve this document, please contact us.

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