Driver uninstall errors - how to manually remove the IP Driver

Updated 7 months ago by Bryan Jones

BEFORE YOU BEGIN

Make sure that any and all Windows updates have been installed on the computer. Even after rebooting, run Windows Updates again to make sure that all of the updates have been installed.

This document is to guide you through the steps of removing registry keys and files left on the computer from a corrupt install of the driver. To determine if this is necessary, check for Windows Updates and try re-running the installer you ran previously but this time, choose the REPAIR option. Once that completes, reboot the PC. Once the PC comes back up, re-run the installer again, choose the REMOVE option, and reboot. After using Repair/Remove, try re-installing the driver. If the installer still fails, you'll need to continue.

PROBLEM

During the installation or removal of the Axia IP-Driver you receive an error message that the installer can not continue. In some cases this can simply be a permissions issue, however, oftentimes it is necessary to manually remove the driver components.

This procedure requires the use of the Windows registry editor and will require administrative rights to the PC. Please proceed cautiously. Removing the wrong components from the registry could render your computer inoperable.
Please note that after ANY failed install attempt you must reboot your computer and come back to this document and start again to make sure that no items were missed.

STEPS TO MANUALLY REMOVE THE DRIVER

From the Windows start menu, select "Run". From the Run menu, enter "regedit" and click OK.

In the Windows Registry Editor, Navigate to HKEY_LOCAL_MACHINE → SYSTEM → CurrentControlSet → Services as shown here ;

  1. Delete the following keys, if they exist. (to delete simply right click on each key and chose delete): 
  • audioio
  • axiaadvd
  • axiagpior
  • axialwrd
  • AXIASP
  • axiawow 
DO NOT DELETE: Audiosrv (it is in the middle of keys to delete... This will make Windows forget that audio exists as a thing!)
  1. Restart the PC
  2. After the PC Restart, open Windows Explorer and navigate to the C:\Windows\System32\ folder.

Delete file;

  • axiaasio-x64.dll
  1. Navigate to C:\Windows\System32\drivers\

Delete the file;

  • axiawow.sys
  1. From the folder C:\Windows\sysWOW64\

Delete the files;

  • axiaadvd (application)
  • axiaadvd (text document)
  • axiaasio.dll
  • axiaeventslist.dll
  • axiagpior
  • axiagpvk
  • axialwrd
  1. Delete the Program Files

Open the C:\Program Files\Axia folder and Delete the "Axia IP-Audio Driver" folder.

It's possible there could be other folders in the Axia folder. Please only remove the Axia IP-Audio Driver folder.
  1. Restart the computer 

RE-INSTALLING THE DRIVER

After the computer restarts, you may attempt to re-install the IP-Driver.

ADDITIONAL TROUBLESHOOTING STEPS

  1. Microsoft has a tool that can fix problems that block programs from being installed or removed. You can find a link to this tool by clicking here.
  2. Additionally, you can try running the installer with the SKIPKERNELCHECK=1 option.
    1. Open an Administrator Command Prompt by right clicking on the Command Prompt icon in Windows and chose Run As Administrator (you may need to click More)
    1. In the command prompt, change to the directory where your installer is saved. Run the installer program with the SKIPKERNELCHECK=1 option as shown here.

How did we do?

TelosHelp (opens in a new tab)

Powered by HelpDocs (opens in a new tab)