Downloading and installing the Z/IPStream X/20 Software

Updated by Bryan Jones


This article applies to the Z/IPStream X/20 software streaming and processing platform.

Z/IPStream X/20 represents the next-generation Telos Alliance® software streaming and processing platform and is the successor to the highly regarded Z/IPStream X/2.

This article does not apply to the Z/IPStream X/2 software.

If you are upgrading.

The X/20 software uses different License keys and a different license method than the X/2 software. If you are upgrading, you must request this upgrade through you favorite Telos Dealer. You will be required to provide your existing license keys and will be provided with updated keys with the same features.

X/20 and it's license model requires internet access for activation as well as a continued connection to remain active. Computers used for streaming are generally on the internet so this is generally not problem. For firewall purposes, the license server is at and uses port 42131.

This upgrade to X/20 is free through October 31, 2024; however, you must request the upgrade from your dealer.

If you have not been provided with updated keys, please do not proceed. If you have already been provided with your keys either as an upgrade or a new purchase, please continue.

Download the Installer

  1. Click below to download the software and save it to a location on your computer.

Uninstall any old versions

If you have any old versions of Z/IPStream you must Uninstall them first. using the Programs and Features application from Control Panel. Your settings will be preserved and migrated to X/20; however, you can not not run any older versions and X/20 simultaneously. This includes;

  • Omnia A/XE
  • Z/IPStream A/XE
  • Z/IPStream X/2

You can not go back to any older versions once X/20 is installed.

If you are using the Axia Driver in conjunction with your Z/IPStream setup, you do NOT need to uninstall the Axia Driver.

Install the Z/IPStream X/20 software

  1. Double click the 3001-00396-000_zipstreamx20_v2.1.3.msi that you dowloaded previously.
  2. Follow the prompts on the screen to install the software.
  3. Once the installer is compete, a browser should open and you will be prompted for a username and password. As indicted, the default name is "user" and there is no password (blank).
Note that you can also login from any computer on your netwwrk by entering the IP Address of the computer where your X/20 Software is installed.

Enter your License Keys

You will have been provided with one to several PDF that include your License keys. You will need to enter the license code exactly as shown on the PDF. Here are a couple of examples.

The following is an UPGRADE key. Enter the key highlighted here in Green. Your PDF may show this is an upgraded key (shown in yellow) .Be sure to enter the new key that is above the Bar Code. The old X/2 license is for reference only and can not be used.

A new Key will not have any Upgrade Key information and will look like this. Note there is no key uprage information on new keys. Again, enter the key above the barcode exactly as shown.

The features, quantities, and expiration date (if any) are listed above the barcode.

  1. From the Main Menu, click on Licenses.
  1. From the Licenses page, click the Add button.
  2. Enter the License Code exactly as shown on the PDF.
  3. Click Save.
The license will automatically connect to the License Server and activate.

A properly activated license will show OK at the end like this;

You can verify your features by clicking on the License and viewing the License Information.

Your software is now installed, licensed and ready to use.

Let us know how we can help

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