iLok Synchronize when license is not seen by DAW

Updated 2 weeks ago by Logan Sturgeon

Scope

Pro Tools does not see my plug-in license(s), returning an error stating that a trial license has expired, or that the license doesn’t exist at all.


Description

It is likely that you need to perform a "Synchronize" on your iLok dongle, through the iLok License Manager. Initially, make sure that you are running the latest version of the iLok License Manager. You can check your version number by selecting "About…" under the iLok License Manager’s "Help" menu.


Requirements, Steps, Etc.

To "Synchronize" your iLok dongle, please follow these steps:

  1. Launch the iLok License Manager.
  2.  Sign In to your iLok account.
  3. Insert the iLok(s) containing your SurCode license(s) into an available USB port.
  4. Right-click on the iLok in the left pane and select "Synchronize" in the appearing menu.
  5. After this process has completed, your license(s) should function normally.

*Note: You may want to restart your computer after performing an iLok Synchronize.


Let us know how we can help

If you have further questions on this topic or have ideas about improving this document, please contact us.


How did we do?


TelosHelp (opens in a new tab)

Powered by HelpDocs (opens in a new tab)