Why is my microphone muted on my iQ or Radius
Many customers are confused by the labeling of the SOFT key on an Operator Microphone type. The confusion is that it looks like the microphone is muted. It's NOT.
This is a picture of the label we are referring to.
Note that the label say MUTE. This indicates that if you press the SOFT key, it will mute the microphone.
This is only for the Operator microphone type. Other Microphone types do not offer this MUTE soft key.
Note that when pressing the MUTE button, a message is displayed under the source name that says [MUTED] as shown in this picture.